Our goal is to ship your order as quickly as possible. Please allow 3-7 business days for orders to process. While this is our general order processing time, some orders require additional time, if a soap item needs more curing time (a normal step in the soap making process). Also allow additional shipping time during our peak seasons (MARCH, NOVEMBER, DECEMBER). We work diligently to ship items in their entirety and may opt to hold an order, until all items are ready. If you need your order by a specific date, please contact us. Please note that transit times for each shipping carrier may vary. Day Three Bath & Body is not responsible for any delay in delivery once your order has been picked up by a shipping carrier. Priority and Express shipping options and any other third-party fees are non-refundable.
Day Three Bath & Body is proud to offer international shipping at reasonable and reduced rates to most anywhere in the world. However, international shipping can sometimes incur additional costs, i.e., taxes, customs duties and brokerage fees. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.
We apologize in advance for any inconvenience. These fees are paid to your local carrier or government and are not collected by Day Three Bath & Body and thus cannot be refunded. Day Three Bath & Body will not pay for anything to be released from customs to customers. Feel free to contact us directly for International Orders.
RETURNS & EXCHANGES
We are proud of the high quality products that we offer and we find that we have extremely low return rates. Due to the nature of the natural ingredients used in our products, we only accept returns on products that were shipped in error and are returned in their original, sealed and unopened condition. This helps to protect the integrity of the natural ingredients and product quality. However, we do understand that there may be a case in which you need to return your order and we are more than happy to work with you to resolve any unique issues. Please contact us at email@example.com within 7 days of your purchase, to discuss any returns or shipment issues.
In most cases, we will offer a store credit for the cost of the item paid, minus the cost of shipping.
We only accept returns for items purchased through www.shopdaythree.com If you purchased a Day Three Bath & Body item from a retail partner or brand ambassador, please contact them directly.