FAQ's
FAQS: FREQUENTLY ASKED QUESTION
1. How long will my order take to ship?
We strive to ship all orders within 4-7 business days. Please note that some of our handcrafted soaps may require extended curing times, which could delay your order slightly. If this is the case, we aim to ship all items together to minimize shipping costs and ensure you receive everything at once. You will be notified if any major delays occur.
2. Do you offer international shipping?
At this time, we only ship within the United States. However, we are exploring options for online international shipping - in the future. If you are an international customer, please contact us directly for shipping fees.
3. What is your return policy?
Due to the nature of our natural products, we do not offer refunds or accept returns. However, if you receive a damaged or incorrect item, please contact us within 7 days of receiving your order, and we’ll be happy to assist you with an exchange or product credit.
4. Are your products safe for sensitive skin?
Yes! Many of our products, including our best-selling Goat Milk Moisturizer, are formulated to be gentle and soothing for sensitive skin and conditions like eczema, psoriasis, and rosacea. Please review the ingredients listed on each product page for more information.
5. Do you use any synthetic fragrances or dyes?
All of our products are crafted using natural ingredients. We do not use synthetic fragrances or dyes, ensuring that our products are as gentle and safe as possible.
6. Can I track my order?
Yes, once your order is shipped, you will receive an email with tracking information so you can monitor its delivery.
7. What if I have an allergy concern?
If you have any specific allergy concerns, we encourage you to carefully review the ingredient list provided for each product. Feel free to contact us with any additional questions regarding allergies.
8. Do you offer gift sets or bundles?
Yes, we offer a variety of seasonal gift sets and soap bundle deals throughout the year. Be sure to check our website regularly for new collections and sign up on our email list for exclusive discounts and limited-time offers.
9. Can I customize a product or order a bulk amount for a special event?
We love working on special requests! For bulk orders or custom labels for special events, please reach out to us directly at [daythreebathandbody@gmail.com], and we’ll be happy to discuss options. Please add: SPECIAL ORDER in the subject line.
10. May I come visit you when you make my products?
We love the excitement for our handcrafted process! However, for safety and sanitary reasons, our production facility is not open for public tours or visits. Rest assured, each product is made with the utmost care and attention to detail.
11. I don’t see my Day Three favorites online. What should I do?
If you can’t find your favorite products online, feel free to reach out to us via email, and we’ll do our best to inform you when the next batch is ready! Some items may be temporarily out of stock, but we’re happy to keep you informed about restocks.
12. Can I use my in-store loyalty points online?
At this time, in-store loyalty points are only redeemable for purchases made in person. We encourage you to also sign up for our additional online loyalty program to double the blessings!
Disclaimer:
While all of our products are made with all natural ingredients, we cannot guarantee that every individual will have the same reaction. Customers with specific allergies or sensitivities should be aware of potential reactions. By purchasing our products, you acknowledge that Day Three Bath & Body is not responsible for any adverse reactions, including allergies or skin sensitivities, related to the use of our products. Please consult with a healthcare professional if you have concerns about skin conditions, potential allergies or reactions.
Have more questions or press inquiries?
If you have any additional questions or are interested in press inquiries, please don’t hesitate to visit our [Contact Page]. We’d be happy to assist you!